Summary

The Client Field Service Technician position is responsible for day-to-day operations by providing customer service and onsite scheduled maintenance for ultrapure water purification systems. 

Core Responsibilities

Perform on-site troubleshooting of equipment

Provide classroom and hands-on training for MECO equipment operation and maintenance to customers

Troubleshoot and resolve field service problems

Adjust equipment settings to specifications

Identify and promote proactive, value-added service opportunities

Perform installation supervision, commissioning, operation and maintenance of MECO equipment at customer site.

Develop positive working relationship with customers

Self-manage

Manage travel logistics and related expenses

Education, Experience, and Technical Knowledge

High school diploma or equivalent plus technical training:

• Industrial workplace safety (mechanical, electrical, chemical, fire and material handling)
• Industrial math including applied geometry and practical trigonometry
• Practical measurements (length, temperature, energy, force, power, fluid, etc.)
• Bench work
• Preventive maintenance techniques
• Report writing

4-6 years electrical/mechanical equipment experience

Hands-on experience with Programmable Logic Controllers required

Ability to ready blueprints, plans & wiring schematics

Hands-on experience working with instrumentation and electrical components required

Previous knowledge of water purification equipment and processes preferred

Competent with personal computers and office related software

Departmental Culture and Working Environment

Involves traveling by air, coast to coast, and overseas if needed, for a minimum of 3 days to generally a maximum of 3 weeks. Expected travel time is 80% to 100%. Working with a wide range of people in pharmaceutical, industrial and petrochemical environment. Company culture is one of continuous improvement and high quality standards.