SUMMARY

The Client Field Service Technician position is responsible for day-to-day operations by providing customer service and onsite scheduled maintenance for ultrapure water purification systems. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts daily onsite service visits per schedule provided by service coordinator.
• Reviews and completes Customer Service Reports (CSR) and other work order types accurately and in a time-sensitive manner.
• Checks assigned route at start of day on team communication board.
• Adequately stocks vehicle with parts at the beginning of the day for all service calls and in anticipation of possible emergencies or out of scope work.
• Conducts repairs on customers’ systems with client approval.
• Replaces system consumables according to service contract frequency and suggests applicable system component upgrades to client and sales team.
• Provides troubleshooting solutions for the customer for electrical, plumbing, and mechanical issues.
• Conducts testing of the systems performance per their designated operational parameters.
• Conducts preventative maintenance on the system at the customer site according to service agreement.
• Records system data readings in customer’s logbook and helps to establish standardized operational ranges.
• Completes biweekly vehicle inspections and reports any fleet issues.
• Assists the installation team with system installation, commissioning and sanitization.
• Provides excellent customer service and behave as a positive representative of the company in the field.
• Performs sanitization service of systems and is able to do so independently if needed.
• Operates and troubleshoots control panels on the RO/DI systems.
• Requests necessary material for services in a timely manner from procurement department.
• Communicates with colleagues and customers via phone call and email.
• Utilizes basic hand tools and power tools.
• Assists in other departments as requested.
• Conducts afterhours and/or weekend emergency service calls on an as needed basis.
• Adheres to company-wide and department policies, procedures and processes.
• Follows adopted procedures in order to report accidents, hazards, incidents, or unsafe conditions to immediate supervisor.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma/GED and/or Trade/Technical School Certification with 1 to 3 years related experience and/or training; or equivalent combination. Requires active driver’s license. Knowledge and ability to utilize basic hand tools and power tools.